Most would agree that FLL (front line leaders) just might be the most important leadership roles within the entire organization due to their immediate impact on productivity and culture.
Some of the skills which typically need development are listed here (developed by a group of leaders I recently was working with)....they are offered here for your thinking and consideration:
• Understanding and realizing LEADERSHIP QUALITIES and TRAITS, the role of a leader?
• TRUST…deeper understanding… building & breaking it…. the value of it?
• Understanding the Power of RELATIONSHIP-BUILDING?
• Going from PEER to LEADER?
• TEAM-BUILDING…how to?…tearing it down…building it…understanding the need.
• MOTIVATION, ATTITUDE and MORALE.
• HUMAN NATURE and HUMAN BEHAVIOR…. understanding people and culture.
• Interpersonal COMMUNICATION…skills and techniques, barriers, improving.
• COMMUNICATION Systems and Processes within the organization…how the Chain of Command works.
• CONFLICT, DISAGREEMENT and DIFFERENCES…. resolving and managing.
• Handling & accepting other's ideas, suggestions and input.
• LISTENING…a most powerful tool.
• BRAINSTORMING / TEAM PROB-SOLVING.
• CREDIT & PRAISE -RECOGNITION and REWARD.
• DISCIPLINE, COACHING and FEEDBACK.
• Handling negativism, COMPLAINTS
• Creating an Open and Trusting environment.
• LEADERSHIP ASSESSMENT…. discovering ‘where you stand’…levels of leadership.
• Group Dynamics, the impact that we have on each other, CONSENSUS and BUY-IN.
• MENTORING, COUNSELING and developing people.
• Presentation and FACILITATION tips/techniques.
• CONTINUOUS LEARNING, IMPROVEMENT and SYSTEMS-thinking.
• Understanding the concept of CHANGE…selling, processing and utilizing.
• DELEGATION …skills and understanding (a great tool or a terrible one).
.............likely you can think of some others right now huh?????!
It is amazing though to look at all this ‘stuff’’ that leaders should know!!! How could organizations 'possibly assume' that anyone just possesses it all naturally? Oh well, it will be OK :)
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