Organizational structure seems to me to be one of the most significant reasons for problems with 'communicating'. Consider this…
Q: Why do organizations change the ‘organization chart’ so often?
A: We keep changing to meet the demands of personalities and people issues instead of organizing to accomplish the mission (making the product, providing your service, etc.). By the way, managers / leaders, the result is that you are creating internal job-related conflicts, along with confusing logical communication channels, pathways and the information flow.
Seems to me that your PEOPLE SYSTEM should be designed to support the business vs re-designing the operation to support the people!!! So many companies have been changed so much to meet the personality quirks… that the lines of communication. Information flow, working systems/processes have become very confused. People get frustrated because nobody understands it… because IT (the structure) doesn’t make sense. Getting the job done becomes so much more ‘difficult’. [Organize… Clarify roles & relationships… Coach & Provide feedback… Expect results!]
Additionally, a concerted effort is usually needed to look at our communication processes and systems. How does the chain of command / leadership team distribute information? Do we rely on bulletin boards, memos, emails, faxes? Have we forgotten the significance of verbal, one-on-one communication? How effective are our meetings? Is communication effective in all directions or do we just send directions downward?
OK, so one more question: Is it 'communications' that is the problem (or) actually 'relationships' that is the root problem here (on your team, office staff, organization, church, etc)?...mmmmm?
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